Frequently Asked Questions

What is D-Link's i2eye™?

i2eye is a breakthrough communications video appliance that provides IP videoconferencing and connects to any standard television. Simple to install and use, the small unit sits on top of the television and contains a video camera that can stream up to 30 frames per second over the Internet to friends, family and business associates.

What standards drive i2eye?

i2eye is based on the ITU H.323 industry standard, which is a video streaming protocol from the International Telecommunication Union's (ITU), which defines communications between multimedia devices. This ensures that any H.323 compliant device will communicate together seamlessly. i2eye is a broadband appliance that draws from D-Link's sixteen years of experience as a leading Ethernet manufacturer. The i2eye is also compatable with Microsoft® NetMeeting.

How easy is i2eye to setup?

Very easy. When users first turn on i2eye they will be walked through an on install wizard that is designed to help them set up the videophone. The wizard asks for the information needed to connect to a Broadband Internet connection. Once the information is sent, i2eye will connect to the D-Link i2eye Server. The server will assign a 10-digit "Internet telephone number" to the device.

Do I need a PC to use i2eye?

i2eye is a complete standalone system that handles all the communications, so you don't need a PC. The DVC-2000 has a built-in screen, so you don't need a PC or TV. As for the DVC-1000 Series-just connect it to the TV and broadband connection and begin enjoying your device.

You can also use an i2eye with your PC. Any i2eye model can be used with computer and monitor instead of a TV. However, you will need a TV Tuner/Video Capture device or a video card that accepts video input from an RCA jack.

How large will the image be?

If you connect your i2eye to a television screen, the image will be as large as the TV screen. i2eye supports two screen formats. The first is a picture-in-picture mode that has the incoming video covering about half the television screen and the outbound video in a smaller window. The second is full screen mode. This mode displays the incoming video across the entire television screen.

Can I use i2eye with my router/firewall?

Yes, the router/firewall can be configured to forward the necessary TCP & UDP ports. The i2eye devices require port 1720 (TCP) and ports 15328-15333 (TCP and UDP) open to function properly. Consult your router’s documentation or your network administrator for help with doing this.

Where can I buy it?

i2eye is available at D-Link authorized resellers and retailers such as Best Buy and Fry's as well at all major Internet retailers. You can also purchase it online by clicking here!

I've seen videophones that connect using the phone line, and the picture is always small and choppy. How is i2eye different?

i2eye connects over a high-speed broadband line, and it delivers up to 30 frames per second. These other "plain old telephone" lines use a slow analog connection, so they can't deliver smooth video pictures over their small LCD display. They show what appears to be a series of still pictures rather than full motion video.

Can I connect i2eye without wires?

Yes. For the DVC-1000 and DVC-2000, there is an optional DWL-G820 device that allows you to configure your complete system without wires (Note: You need a wireless router or access point). The DWL-G820 bridges from i2eye's wired Ethernet connection to the D-Link wireless router or access point that is connected to the cable or DSL modem. However, for the DVC-1100, you only need a wireless router or access point since the DVC-1100 is in itself, an 802.11b+ wireless device!

Please Note: Maximum wireless signal rate derived from IEEE Standard 802.11b specifications. Actual data throughput will vary. Network conditions and environmental factors, including volume of network traffic, building materials and construction, and network overhead, lower actual data throughput rate. Environmental factors may adversely affect wireless signal range.

Can i2eye be used with a phone?

Yes, i2eye connects directly to a standard handset telephone, wired or wireless. Using the handset ensures a more private conversation. i2eye is not connected to the standard phone service, so it cannot be used to make standard phone calls.

Can i2eye work with an answering machine?

If you connect i2eye to a standard phone with an integrated answering machine, the machine will be able to relay outgoing messages for missed videophone calls and can record incoming messages for videocallers. Since i2eye is connected to a broadband connection and not a standard phone line, the answering machine will work only with i2eye and cannot record messages from standard phone calls.

Do I have to take every call?

i2eye's configuration menu provides settings for three types of privacy: Audio Privacy, Video Privacy and Do Not Disturb, so you are in control. When the Audio Privacy is activated, incoming callers will be able to see video from your end, but not hear you. When the Video Privacy is activated, incoming callers will be able to hear audio from your end, but not see you. And when Do Not Disturb is activated, incoming callers will receive a message indicating that you are not available.